I am writing this letter to let you know how much I appreciate and strongly recommend Chris Conti of Innovative Fitness. I first met Chris when he came to photograph our condominium fitness center and prepare a bid for its upgrade. He took the time to introduce himself and encouraged me to express my opinions about what qualities and features needed to be retained in a future upgrade. This approach in itself is very unusual, as vendors usually focus on the requirements of the management company and the board it serves, rather than the end user community.
When I later served as coordinator for the bidding process, I got the opportunity to meet and work with Chris again. Although our project was very small (less than $50K), Chris took our concerns seriously and treated us as if we were the only customers who mattered. We generated an RFP, which may have seemed silly for a purchase this small, but he answered all of our questions. We asked for references and the ability to view the equipment in a venue similar to ours. He provided all that we requested and more. When there was disagreement regarding the AV package, a requirement added late in the bidding and evaluation process, he provided us with several options that were unique and designed to stay within our meager budget. Chris handled everything we asked of him with tact, patience and kindness.
It is this experience with Chris that has earned both my endorsement and deep respect. Our board hasn’t made a decision yet, but Innovative Fitness is our vendor of choice. No matter what our board decides with regard to the final equipment configuration, I believe that Chris will ensure that the installation goes smoothly.
Robyn Siani, Metropolis Condominiums Fitness Committee Member
